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About Us
An insurance broker's task is to determine the cover required, to arrange the provision of that cover and to ensure the policy runs smoothly and effectively throughout its term.
This calls for: Experience and expertise - the broker must be able to construct an insurance programme which offers complete protection at a competitive price. This calls for advice not only on the purchase of the appropriate insurance covers, but also on the management of risks to reduce the likelihood of problems arising in the first place.
Broad spread of contacts – the broker must know the market in order to identify precisely the right company to carry each risk. What is more, the broker must have the market standing to be able to negotiate with insurers from a position of strength on its client’s behalf.
Efficient organisation - the broker must organise its own organisation so as to deliver the required quality of service to its clients. This includes:
- Rapid response to queries at all times
- Courteous, knowledgeable staff
- Dedicated account handling team
- Access to Directors and decision makers
- Regular review meetings
- Agreed performance standards
Since Teesside Insurance was established in 1986, its growth and success has been built on the quality of service it provides to clients.
We believe the relationship between us and our clients to be of paramount importance. We do not see our role
as being merely to find the cheapest quotation. We aim to deliver a complete risk control service, where insurance policies represent just one part of a protection programme. This calls for:
- Total commitment to service excellence
- Regular contact
- Continuity of personnel
- Technical knowledge and expertise
- Broad contacts and market standing
- Market Independence
We pride ourselves that the vast majority of our clients remain with us year after year and we have grown our business on retaining these clients and winning new clients. That is all the justification we require for adhering to our principles.
We would like to discuss your requirements in more detail. We can promise a fresh, innovative approach to your insurance requirements and guarantee that the transfer of your business to us will be seamless and trouble free.
